Do Your Customers Miss You When Their Home Is Complete?
See the experience from their eyes and rate yourself on where you are on a ‘Maturity Matrix’ and decide where to place your efforts. Every builder is somewhere on a continuum and knowing where you are, and the right next steps to take, is half the battle. The goal for each builder should be that their customers miss them after the home is built; anything less than that shows we have the opportunity to improve.