Forrest Performance Group: When Certainty Is Lost, All Is Lost

April 27, 2022
9:45 am-2:15 pm
Grand BC

Forrest Performance Group: When Certainty Is Lost, All Is Lost

Sales are up, the back log is strong, but does it matter if they don’t stick?

 

If you want customer loyalty then you must create service certainty. At the same time, personal responsibility is vital to creating customer certainty. Why do customers cancel, and how do we regain their loyalty? Hint: to answer this question, Mary and Jason will walk through a couple of the myths of customer service, and several actionable steps to leading customers before they leave you. You will learn:

 

  1. To Stop treating a customer like a customer and they will never leave you,
  2. The importance of the “be back” dance when managing back log,
  3. What customers are begging you to do that most of us don’t do,
  4. Great customer service is more than a gift basket at closing,
  5. The perfect storm for high cancelations and buyers remorse,
  6. And so much more…

 

IS THIS WHAT YOU WERE THINKING?