From Customer Expectations & Journey to Real-Time Engagement & Digitalization

April 27, 2022
9:45 am-11:00 am
Eisenhower FG

From Customer Expectations & Journey to Real-Time Engagement & Digitalization

1.) Understand and appreciate the key pillars of customer expectations in 2022.

2.) Map the customer journey into clear stages and teams to handle them.

3.) Evaluate and enhance how we engage our customers in each of those touchpoints.