Opening General Session: Redefining Remarkable

April 26, 2022
8:30 am-9:00 am
Grand BC

Opening General Session: Redefining Remarkable

“People will forget what you said, what you did, but they will never forget how you made them feel.” In this opening session, we’ll discuss what it means to provide a remarkable experience and the importance to look at and question what “remarkable” means and looks like on a regular basis. We have a tremendous opportunity before us to exceed customers’ expectations by leveraging technology and best practices. Over the conference, think about your own role and what you can do to improve the customer experience in your daily interactions and how YOU will redefine remarkable in the year ahead.