Service Is a Superpower

April 28, 2023
2:30 pm-3:30 pm

Service Is a Superpower

When a service employee asks the question, “What’s in it for me,” the honest and correct response is EVERYTHING. “Your team members deserve to know that an investment OF themselves is an investment IN themselves. This is not always an easy message to convey and convince your staff that “great service serves the server first.”


Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day; let’s illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives.


When a WOW moment in customer service takes place, it doesn’t happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence. It has been Louie’s pleasure re-ignite the passion for service excellence with bankers, nurses, claims adjusters, casino workers just to name a small few.


This high-energy power talk explores what a WOW moment looks, sounds and feels like and why delivering them is good for everyone involved. Every participant will come to understand that every customer interaction is an opportunity. An opportunity to define, not just what they’re willing to do, but what they’re willing to be.