Mark Hodges is a former Sr. VP of Corporate Operations for Hovnanian Enterprises, one of the nation’s largest publicly traded homebuilding companies. He joined the company as Vice President for Quality and launched a TQM-based quality management system. In that role, he trained more than 2000 employees in the principles and practices of process improvement, and oversaw the formation of hundreds of Process Improvement Teams across the country. Documented savings from the work of these teams totaled in the millions of dollars, and improvements to operational processes contributed to a rise in customer satisfaction ratings from 78% to 95% “willingness to recommend”.
During his tenure, Mark facilitated the company’s long term strategic planning process, authored three 5-year strategic plans and oversaw their implementations. He also led the creation of the company’s succession planning process, career path development programs and its performance management system. He conducted corporate communications in many areas, writing the company’s Annual Report for several years and creating organizational communications and presentations for the Company’s President and CEO.
Mark’s operational experience includes responsibility for land development processes, architectural design, purchasing and community set-up, home production processes including production scheduling, marketing and sales management, quality assurance and homeowner service.
Mark also created an implemented the “Transition Planning Process” designed to strategically integrate the culture, processes and systems of the 10 companies acquired by Hovnanian Enterprises during his tenure as Sr. VP of Corporate Operations.